Reduce Claim Friction and Support Load
We act as a beneficiary concierge for your policyholders' families, accelerating the claims cycle while providing compassionate support during their most difficult moments.
A Holistic Approach to Post-Loss Support
We don't just process papers; we manage the entire emotional and administrative journey for your beneficiaries.
Gathering Documents
Our specialist team proactively assists families in identifying and retrieving death certificates, policy documents, and medical records from multiple jurisdictions.
Completing Claims Correctly
Eliminate "Not In Good Order" (NIGO) submissions. We ensure every field is verified before it hits your desk.
98% Clean File Rate
Tracking Progress
Families get real-time transparency into claim status, reducing inquiries to your call centers by up to 60%.
Reducing Support Burden
Your adjusters focus on high-value complex cases while we handle the high-touch administrative coordination that typically drains resources.
-60%
Call Volume
Efficiency Gains by the Numbers
98% Clean File Rate
Files submitted through BenTrustCo are ready for immediate adjudication.
+45 NPS Improvement
Policyholders feel supported during a claim, increasing lifetime loyalty.
Reduce operational overhead
Associated with claim documentation follow-ups.
Actual platform data showing beneficiary satisfaction peaks during the 15-30 day window.